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WuduMate Frequently Asked Questions (FAQs)

Product Usage and Features 

1. Q: What is WuduMate?   

   - A: WuduMate is a specialised range of products designed to facilitate the Islamic practice of Wudu (ablution). It offers a convenient, hygienic, and efficient way to perform Wudu, suitable for homes, mosques, workplaces, and multi-faith rooms. 

2. Q: Can WuduMate products be used for other practices? 

   - A: Yes, WuduMate products are versatile and can be used in multi-faith rooms to accommodate other religious practices which may require washing or purification 

3. Q: How do I install a WuduMate unit? 

   - A: Installation of WuduMate models is straightforward and can be undertaken by any semi competent plumber. Detailed installation guides and videos are available to assist installation.  

Maintenance and Cleaning 

4. Q: How often should I clean my WuduMate unit? 

   - A: For optimal hygiene, we recommend cleaning your WuduMate unit as you would a shower tray in your home, with a mild detergent and water. Regular maintenance will keep it in excellent condition. 

5. Q: What cleaning products are safe to use on WuduMate units? 

   - A: Use mild, non-abrasive cleaners to avoid damaging the surfaces. Avoid bleach or harsh chemicals. 

6. Q: How do I prevent water stains on my WuduMate unit? 

   - A: All WuduMate models are manufactured in materials proven in sanitaryware applications (e.g. porcelain and acrylic) which are designed to be resistant to staining, in the same way basins showers and baths are in the home. Regular cleaning will ensure WuduMates are potentially a lifetime investment.  

Customisation and Options 

7. Q: Are there different sizes and models of WuduMate units available? 

   - A: Yes, There are a number of WuduMate models to suit different needs and spaces, to suit virtually any building type. Please refer https://wudumate.com/wudu-foot-baths/ to compare the sizes and features of our different models 

8. Q: Can I customise the colour and design of my WuduMate unit? 

   - A: The primary colour for all WuduMates is white; experimentation with black and black & white has proven to be unpopular due to the difficulties in keeping black looking clean. (similar to black cars!) The WuduMate Modular however has numerous customisation options to match customers specific preferences including different coloured seat tops, and a number of standard designs of decoration and the option to customise these designs. 

Accessibility and Inclusivity 

9. Q: Are WuduMate units accessible for people with disabilities? 

   - A: Absolutely. All WuduMate can be configured to provide accessibility and comfort for all. 

10. Q: Can children use WuduMate units safely? 

    - A: All WuduMate models can be used by children, we recommend though that the WuduMate Compact, WuduMate Mobile or WuduMate WuduBasin are utilised if younger children will be using the unit regularly, as the stool can be moved allowing the child to sit at the optimum distance from the water outlet in terms of comfort and safety. We would always recommend supervising very young children when using our units. 

Technical Specifications 

11. Q: What are the water usage rates for WuduMate products? 

    - A: All WuduMate units are designed to be water-efficient with aerators limiting flow to 3.7lpm (1USG) or optional 1.8lpm (0.5USG).  

12. Q: What materials are WuduMate units made from? 

    - A: WuduMate units are constructed from high-quality, durable materials that are proven in sanitaryware applications designed to be resistant to water and wear & tear, ensuring long-lasting use 

Purchasing and Shipping 

13. Q: Where can I purchase WuduMate products? 

    - A: WuduMate products can be purchased directly from WuduMate or through authorised international distributors. The best option is to email sales@wudumate.com giving details of your application and location so our sales support team can advise the best model based and the most cost effective delivery methods; if you already know which WuduMate model you are interested in, request a specific quotation.  

14. Q: Do you offer international shipping? 

    - A: Yes, we offer international shipping to any countries where we do not have international distributors with local stock. Shipping costs and times vary based on location. Please check our website for more details. 

Warranty and Support 

15. Q: Do WuduMate units come with a warranty? 

    - A: Yes, all WuduMate units come with a one year manufacturer’s warranty covering faulty materials & workmanship. Please refer to the warranty information provided with your product for details. 

16. Q: Who can I contact for technical support or service inquiries? 

    - A: Our customer support team is here to help with any technical support or service inquiries. You can reach us via phone, email, or through our website's contact form. 

Health and Hygiene 

17. Q: How does using WuduMate improve hygiene? 

    - A: WuduMate units are manufactured using anti-bacterial materials wherever possible, with every model having its own individual waste to ensuring a cleaner and more hygienic ablution process compared to the traditional troughs often used for wudu.  

18. Q: Are there any health benefits to performing Wudu with a WuduMate unit? 

    - A: Yes, performing Wudu with WuduMates promotes better hygiene and can reduce the risk of foot infections and skin conditions often lying resident in damaged tiled floors where bacteria cannot be seen as it can on a shiny white WuduMate. 

Tel: +44 (0) 1784 748080 | Tel: +1 513-815-3070

Specialist Washing Solutions For All Building Types

Address

GMT
Tel: +44 (0) 1784 748080

Pacific Time Zone
Tel: +1 513-815-3070 

sales@wudumate.com
Specialist Washing Company Ltd, registered in England & Wales number 6239360

Trading as WuduMate®

Registered Office: Suite 6, Dukes House, 4-6 High Street, Windsor, SL4 1LD
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